Privacy Policy

Privacy Policy for 9MSLive

Last updated: 21st September 2024

At 9MSLive, a subsidiary of 9MS Technologies, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our Over-the-Top (OTT) platform services, which are powered by PlayBoxTV. By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use our platform:

a. Personal Information

When you register or interact with our services, we may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Payment details (for subscriptions)

  • Shipping or billing address (if applicable)

b. Usage Data

We automatically collect information on how you access and use our platform. This may include:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the platform

  • Viewing history and preferences

c. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience. These technologies help us analyse trends, administer the website, and track user activities across the platform.

2. How We Use Your Information

We may use the information collected for the following purposes:

  • To provide and maintain the 9MSLive OTT platform

  • To process transactions and manage subscriptions

  • To personalize your experience and recommend content

  • To communicate updates, offers, and promotional content (with your consent)

  • To improve our platform based on usage data and user feedback

  • To ensure the security and integrity of our platform

3. Sharing Your Information

We may share your personal information with:

  • Service Providers: We work with third-party service providers, including PlayBoxTV, for technology infrastructure, payment processing, and content delivery.

  • Legal Requirements: We may disclose your data if required by law, regulation, or legal processes to protect the rights and safety of 9MSLive, its users, or the public.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

5. Your Data Protection Rights

As a user in India, you have the right to:

  • Access the personal data we hold about you

  • Correct or update your personal information

  • Request the deletion of your data, subject to legal obligations

  • Opt-out of marketing communications at any time

To exercise these rights, please contact us at 9mstechnologies@gmail.com.

6. Retention of Your Data

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read their privacy policies.

8. Children’s Privacy

9MSLive is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us immediately for its removal.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

9MSLive Customer Support
 Email: support@9mstech.com
 Address: The Millennium 412-A, 150 Feet Ring Road, Opposite Twinstar, Rajkot, Gujarat 360005

By using 9MSLive, you agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described. Thank you for trusting us with your data.