Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – 9MSLive

Welcome to the 9MSLive FAQ page! Here, you’ll find answers to some of the most common questions about our OTT platform, services, and subscriptions. If you don’t find what you’re looking for, feel free to reach out to our customer support team.

1. What is 9MSLive?

9MSLive is an OTT (Over-the-Top) platform that provides a wide range of entertainment options, including movies, TV shows, and live TV channels. As a subsidiary of 9MS Technologies, we offer a subscription service at competitive prices, powered by PlayBoxTV technology, ensuring a high-quality streaming experience for users in India.

2. How do I subscribe to 9MSLive?

To subscribe, simply visit our website or download the 9MSLive app. Create an account by providing your basic details, select your preferred subscription plan, and complete the payment process. Once subscribed, you’ll gain immediate access to our content.

3. What subscription plans are available?

We offer a variety of subscription plans tailored to different needs. Our plans may include monthly and annual options, with access to different combinations of movies, TV shows, and live TV channels. You can view the full details of each plan on our website.

4. What content can I access on 9MSLive?

9MSLive provides a wide selection of entertainment content, including:

  • Latest movies and TV shows

  • Regional and international content

  • Live TV channels across multiple genres (sports, news, entertainment, etc.)

The specific content available to you depends on your subscription plan.

5. How can I watch 9MSLive content?

You can watch 9MSLive on a variety of devices, including:

  • Smart TVs

  • Laptops and desktops

  • Smartphones and tablets (iOS & Android)

  • Streaming devices such as Firestick or Chromecast

All you need is an active subscription and a stable internet connection.

6. Can I watch 9MSLive on multiple devices?

Yes! Depending on your subscription plan, you can stream on multiple devices simultaneously. Please refer to your specific plan for details on the number of devices allowed.

7. How do I cancel my subscription?

You can cancel your subscription at any time by logging into your account, going to the subscription settings, and choosing the cancel option. Your access will continue until the end of your current billing cycle.

8. What payment methods are accepted?

We accept a variety of payment methods, including:

  • Credit and debit cards

  • UPI

  • Net banking

  • Wallets and other digital payment options

9. Is there a free trial available?

From time to time, 9MSLive offers free trials or promotional offers for new subscribers. Please check our website for the latest offers and eligibility requirements.

10. What happens if my payment fails?

If your payment fails, you will be notified to update your payment details. If the issue is not resolved, your subscription may be temporarily suspended until successful payment is made.

11. Can I change my subscription plan?

Yes, you can upgrade or downgrade your subscription plan at any time. Changes will take effect at the end of your current billing cycle, and you will be charged accordingly.

12. What if I’m having technical issues?

If you experience any technical issues while using 9MSLive, try the following steps:

  • Ensure you have a stable internet connection

  • Restart your device or app

  • Clear your browser or app cache

If the issue persists, please contact our customer support team for further assistance.

13. How do I contact customer support?

You can reach out to our customer support team via:

We are here to assist you with any questions or concerns.

Thank you for choosing 9MSLive! We are committed to providing you with an enjoyable and seamless entertainment experience.